ESP are seeking to appoint a Customer Service Administrator to work within the Customer Service team, offering full administration support and cover, supporting the Customer Service Manager and the wider ESP business.

Main Duties and Responsibilities

• Answering switchboard overflow
• Reception cover when required, greeting and booking in visitors
• Ensure meeting rooms are prepared for meetings/training and fully stocked with current marketing material
• Point of contact for the warehouse to help with any queries/amendments to orders/reporting
• To arrange & complete relevant courier customs information for Irish deliveries/returns
• Manage the distribution of all email enquiries into sales inbox
• Prioritise and allocate goods as they are received, liaising with purchasing and warehouse team
• Liaising with the warehouse regarding mispicks and short deliveries. Collating all mispick information, arranging collection of faulty goods to support the Customer service, returns co-ordinator
• Processing sample requests, marketing orders, quality replacement orders, and internal orders across group companies
• Processing marketing works orders, monitor and maintain stock of POS boards
• Produce all daily status reports – ensuring all orders are moved from despatch to invoice
• Dealing with the carriers, running daily reports, chasing deliveries, obtaining POD’s, raising claims that may arise as a result of a failed delivery and verifying invoices are correct
• Processing change of terms requests, updating the system and monitoring trial terms, liaising with the ASMs to review
• Scanning and validating documents on to our archive system
• Booking in deliveries for customers who require it
• Liaising with Data team to maintain customer information on CRM, ensuring that all contact information, main contact names etc are kept up to date
• Supporting house accounts
• Prepare quotes, order processing, debit entry, as cover/additional support for the Customer service team
• Support the Technical design team with commissioning- booking, tracking and invoicing third party suppliers. Maintain log of works
• Processing Quality replacement orders through SAGE/Inhouse systems
• Ordering and maintaining stationery supplies
• Sorting and franking post
• Any other ad-hoc office administrator duties as and when required to support Customer service and the wider ESP team

Skills and Experience

• The ideal candidate should be personable and professional. They should be flexible and adaptable, understanding what to prioritise in this varied role
• They will be required to work equally well in a team as well as being able manage their own workload and effectively manage their own time
• Be accurate and efficient at all times
• They should be able to use initiative to support wherever it is needed in this very busy team
• Have good knowledge of Word, Outlook, Excel
• Experience of Customer Service Administration functions would be beneficial but not essential