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Customer Service Advisor

Customer Service Advisor

Scolmore Group; where opportunity meets innovation and success is a tradition. Join us on our journey as we build not just careers, but a family of driven individuals committed to excellence. Discover how you can make a difference and grow with us.


About the Role

We are seeking a Customer Service Advisor to join our Ovia team, working with the wider Customer Service Team, providing excellent service, dealing with all queries, processing all orders, and offering administration support to Area Sales Managers.


Main Duties

Overseeing assigned accounts, offering full support to customers and our Area Sales Managers, dealing with any requests they may have.

Answering the reception switchboard overflow calls for the head office Scolmore group companies.

Taking inbound calls and dealing with all enquiries from our customers and Area Sales Managers.

Taking phone calls from end users and recording information for calls.

Processing internet and email orders using Sage and our bespoke ERP system.

Filling all paperwork on to our in-house archive system.

Processing product sample requests

Preparing quotes.

Preparing lighting schemes.

Monitor customer back orders, forward orders and call off orders.

Maintain customer information on or CRM, ensuring that all contact information, is kept up to date

Providing information on part numbers etc. and some basic technical details

Maintain good product knowledge (training will be provided).

Setting up customers for online ordering.

Administration support for Area Sales Managers.

Dealing with the carriers, chasing deliveries and obtaining POD’s.

Key account outbound courtesy calls.

Updating key account data for management reports.

Logging and processing warehouse discrepancies.

Regularly communicating with Ovia admin, Ovia returns and other Scolmore group departments (Commercial, Quality, Bespoke, Marketing, Technical).


Essential Skills and Experience

Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time.

Be able to deal with difficult customers always remaining calm and professional.

Have the initiative to find a resolution to any problems that may arise.

Work equally well in a team as well as being able manage your own workload and effectively manage your own time.

Be accurate and efficient at all times.

Have basic knowledge of Word, Outlook, Excel and Sage would be beneficial, however, full training will be provided.

Job Details
Department: Customer Service
Company: Ovia
Date Added: 17-10-2024
Salary: Competitive
Benefits:
  1. 23 days annual leave + bank holidays
  2. Option to purchase up to 5 extra days annual leave
  3. Health Cashback Plan
  4. Pension Scheme
  5. Life Assurance
  6. Free Parking
Site Location: Scolmore House, Tamworth, B79 7UL