Returns Coordinator

Scolmore have an exciting opportunity for a Returns Coordinator to join our busy Customer Service department, being responsible for day-to-day administration of the returned goods process.

Main duties include:

• Responsibility for Coordinating debit entry and credits for Ovia
• Entry of all debit notes, both emailed and posted, on to P21 ERP system
• Monitoring Returns email inbox and ensuring all queries are dealt with promptly
• Running credits from our ERP system
• Scanning debits and corresponding paperwork on to our archive system
• Deal with all incoming debit queries (via telephone and email) both internal and external
• Liaising with carriers, Quality department and the Admin/Customer service team in organising collection of faulty goods
• Liaising with Customer Service and External Sales team on stock cleanse debits and compensating orders
• Liaise with National Sales Managers and external team to resolve aged debit queries
• Investigating any reported mis-picks by liaising with the Customer Service, Admin and Warehouse
• Investigating price queries with Customer Service, and the Commercial team
• Co-ordination faulty returns and liaising with Quality departments on fault testing
• Dealing with POD requests from carriers
• Liaising with Credit Control on any returns that are holding up invoice payments to assist with a resolution
• Regularly chase all outstanding returns/queries by phone and email
• Produce and monitor reports, regularly update log histories on outstanding debits and meet targets and deadlines to resolve
• Picking up the switchboard overflow calls
• Support/Cover for the wider Customer Service/Admin Department

Skills and Experience

• The ideal candidate will be efficient, accurate at all times and have excellent data entry and administration skills
• They should have excellent written and verbal communication skills
• Have experience of working in a busy environment
• Work equally well in a team as well as being able to efficiently manage their own work load and effectively manage their own time
• Ability to work under pressure
• Ability to analyse information
• Be able to adapt and use initiative to understand how to prioritise and get a resolution
• A basic knowledge of Word, Outlook, Excel and Sage is preferred
• Previous experience of working in a busy Customer Service/administration role