Scolmore have an exciting opportunity for a Customer Service Administrator to join us, undertaking general administration duties in support of the Customer Service Team and the company.

General Duties will include:
• Full admin support, liaising with many departments across the business.
• Running and analysing reports to spot trends and proactively resolve issues.
• Track and report to relevant departments on any marketing board orders
• Monitoring marketing back orders
• Booking in of deliveries for key customers
• Liaising with the warehouse regarding mispicks and short deliveries. Collating all mispick information, arranging collection of faulty goods to support the Customer service, returns co-ordinator
• Organising collections with carriers for returns/quality department
• To arrange & complete relevant courier customs information for Irish deliveries/returns
• Monitoring and reporting on arranged collections
• Manage the distribution of all email enquiries into sales inbox
• Overseeing carrier daily delivery reports. Corresponding with carriers, Customer Service and warehouse to get a resolution on all failed deliveries Actioning all claims, cross referencing carrier invoice with our claims to ensure complete with the admin team
• Processing customs declarations cover
• Processing sample requests, marketing orders, and internal orders across group companies
• Processing Quality replacement orders through SAGE/Inhouse systems
• Dealing with the carriers, chasing deliveries, obtaining POD’s, raising claims that may arise as a result of a failed delivery
• Analyse reports – help collate statistical information for board meetings
• Ordering and maintaining stationery supplies
• Scanning and validating documents on to our archive system
• Supporting house accounts
• Upload and amend details on HS Codes to Government TSS portal to ensure smooth deliveries into Northern Ireland
• Switchboard overflow and full reception cover (greeting and booking in visitors, processing post)
• Any other ad-hoc office administration duties as and when required to support customer service and wider Scolmore team

Skills and Experience

• The ideal candidate should be personable and professional. They will be efficient, accurate and show initiative. They should be flexible and adaptable, understanding what to prioritise in this varied role.
• They will be required to work equally well in a team as well as being able manage their own workload and effectively manage their own time.
• Basic knowledge of Word, outlook, Excel and Sage would be beneficial but full training will be given.
• Previous experience of customer service/administration would be preferred.